Luna AI's Refund Policy

Last updated: February 26, 2025

At Luna AI, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines our procedures regarding refunds for our subscription plans and one-time purchases.

1. Subscription Plans

We offer various subscription plans that automatically renew until canceled. Our refund policy for subscriptions is as follows:

  • 7-Day Satisfaction Guarantee: New subscribers may request a full refund within 7 days of their initial subscription purchase if they are not satisfied with our services.
  • Recurring Payments: For recurring subscription payments (after the initial payment), refunds may be considered on a case-by-case basis if requested within 3 days of the billing date.
  • Subscription Cancellation: Canceling your subscription will stop future billing but will not automatically qualify you for a refund of the current billing period.
  • Prorated Refunds: We generally do not provide prorated refunds for unused portions of a subscription period.

2. One-Time Purchases

For one-time purchases of digital products or credits, our refund policy is as follows:

  • Unused Products: Refunds may be requested for one-time purchases within 3 days of purchase, provided the digital product or credits have not been used.
  • Partially Used Products: Once a digital product has been partially used or credits have been partially consumed, refunds will not be available.
  • Technical Issues: If you experience technical issues that prevent you from accessing or using your purchased product, please contact our support team before requesting a refund.

3. Free Plan

Our free plan is provided at no cost and therefore is not eligible for refunds. Free plan features and limitations may change at our discretion without notice.

4. Exclusions and Exceptions

Refunds will not be provided in the following circumstances:

  • Requests made after the eligible refund period has expired
  • Violations of our Terms of Service or Acceptable Use Policy
  • Changes to features or services that are communicated in advance
  • Service interruptions or outages that are beyond our reasonable control

We reserve the right to make exceptions to this policy at our sole discretion, typically in cases of extended service outages, significant technical issues, or other exceptional circumstances.

5. How to Request a Refund

To request a refund, please:

  1. Contact our support team at [email protected]
  2. Include your account information and the email address associated with your purchase
  3. Provide the date of purchase and transaction ID (if available)
  4. Clearly state the reason for your refund request

We will review your request and respond within 5 business days. If approved, refunds will be processed to the original payment method used for the purchase.

6. Processing Time

Approved refunds are typically processed within 5-10 business days. The actual time for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Changes to this Refund Policy

We may update this Refund Policy periodically. We will notify you of significant changes by posting the updated policy on our website, through the service, or via email, along with the effective date. Your continued use of Luna AI services following any changes indicates your acceptance of the updated policy. It is your responsibility to review this Policy periodically.

8. Contact Us

If you have questions, concerns, or requests regarding this Refund Policy, please contact us at:

[email protected]